🔁 Refund Policy – SkyGlow Digital

At SkyGlow Digital, we value the trust and confidence our clients place in us. We are committed to providing high-quality digital services and exceptional customer experience. Whether you’re working with us on a web design project, purchasing a digital product, subscribing to maintenance services, or engaging in AI automation services, our refund and cancellation policies are designed to be clear, fair, and transparent.

This Refund Policy outlines the terms under which refunds and cancellations are processed. We strongly encourage all our clients to read this policy carefully before engaging in any transactions with us.

🔹 1. Service-Based Refunds

(Web Design, Development, Automation, AI Integration, etc.)

SkyGlow Digital specializes in customized service delivery. When a client pays for a service, our team often begins work immediately—investing time, resources, and technology to create the desired solution.

Eligibility Criteria for Service Refunds:

• ✅ Full Refund (100%)
  If the project has not been started, and the refund request is made within 48 hours of payment, a full refund will be issued. No questions asked.

• 🔄 Partial Refund (50%)
  If work has begun, but less than 30% of the total project is completed at the time of the refund request, the client is eligible for a 50% refund.

• ❌ No Refund
  If 50% or more of the service has already been completed, or if the final deliverables have been shared, no refund will be provided.

• 📝 Work Progress Transparency
  Clients are informed periodically about the project status via email or collaborative tools. This transparency helps in determining the actual stage of the project when a refund request is made.

• 📩 How to Request a Refund
  All refund requests for service-based projects must be made in writing to our official email:
  support@skyglowdigital.com, or through the contact form on our website.

🔹 2. Refund Policy for Digital Products

(E-books, Templates, Source Code, Design Packs, etc.)

Digital products sold by SkyGlow Digital are delivered instantly or within a short time frame. As these are downloadable and become permanent digital assets of the buyer, we follow a strict no-refund policy for digital products.

Key Terms:

• 🧾 Digital products include but are not limited to:

  • Website templates

  • UI/UX design kits

  • E-books and learning materials

  • Code packs

  • Graphic templates

  • Automation tools

  • Canva files

  • PDF downloads

  • Pre-designed marketing assets

• 📥 Once downloaded, these products are considered consumed and cannot be returned or revoked, hence are non-refundable.

• 🔒 Licensing & Access
  Many products are offered under single-user licenses. Once the file is accessed/downloaded, the license is considered activated and no refund will be issued.

🔹 3. Subscription-Based Services

(Monthly Maintenance, Hosting, SEO Tools, AI Services, etc.)

SkyGlow Digital offers various recurring services such as:

• Website maintenance

• Hosting & domain renewals

• SEO audit tools

• Email automation platforms

• AI-based rank tracking

• Social media scheduling

These services are billed either monthly, quarterly, or annually.

Refund Conditions:

• ✅ Cancellation Anytime
  You can cancel your subscription at any point in time. Upon cancellation, you will retain access to the service until the end of the current billing cycle.

• ❌ No Refund for Used Billing Period
  SkyGlow Digital does not offer partial or full refunds for the ongoing or previous billing periods, even if the services were not utilized fully.

• 🔄 Auto-Renewal Notice
  All recurring services are set to auto-renew unless explicitly canceled. It is the client’s responsibility to manage cancellations prior to the renewal date to avoid charges.

• 🕒 Cancellation should be requested at least 48 hours before the next billing cycle to avoid unintentional renewal.

🔹 4. Custom Work / Consultation Services

(Strategy Calls, Branding Sessions, One-on-One Consultation)

Custom consultation services involve dedicated time, planning, and expert insight, often tailored specifically to your business needs.

Refund Conditions:

• 🔧 If the session or consultation has not been scheduled yet, and the request is made within 24 hours of payment, a full refund may be considered.

• 🕒 If consultation or custom work is already scheduled or has been started, no refund will be provided, regardless of whether the client attends or not.

• 📅 Rescheduling is allowed once, with a minimum 12-hour notice before the original session time. Further reschedules are not guaranteed and subject to availability.

🔹 5. Refund Processing Timeline

If your refund request is approved, SkyGlow Digital will initiate the refund within 5–7 working days. The refund will be processed through the original payment method used during the transaction.

Important Notes:

• Refunds may take additional time to appear in your account based on your bank or payment processor’s policies.

• A confirmation email will be sent once the refund has been initiated.

🔹 6. Disputes & Chargebacks

SkyGlow Digital prefers to resolve all concerns through direct communication. If you’re dissatisfied with any service or product, please reach out to our support team first.

• 🔍 In case of chargebacks initiated without contacting us, we reserve the right to suspend ongoing or future service delivery.

• ⚖️ All disputes and legal matters are subject to the jurisdiction of Delhi, India.

🔹 7. Policy Changes & Updates

SkyGlow Digital reserves the right to amend, update, or revise this Refund Policy at any time without prior notice.

• 📢 Any changes to the policy will be posted on our official website and will apply only to future transactions or disputes.

• 🔄 Clients are encouraged to review the refund policy regularly to stay informed of any updates.

🔹 8. Non-Refundable Conditions Summary

The following services/products are strictly non-refundable:

• Digital products that have been downloaded or accessed

• Services where more than 50% of work is completed

• Subscription payments already billed

• Custom consultation services after start

• Missed or unattended strategy calls

• Projects delayed due to lack of client communication

🔹 9. Special Conditions & Exceptions

In rare cases, SkyGlow Digital may approve refunds outside the standard policy due to:

• Severe technical failures

• Non-delivery due to platform/system issues

• Duplicate charges or errors in billing

Such exceptions will be reviewed individually and granted at the sole discretion of SkyGlow Digital management.

🔹 10. Need Help? Contact Us

If you have questions, concerns, or want to discuss a refund request, please don’t hesitate to get in touch.

📧 Email: support@skyglowdigital.com
🌐 Website: www.skyglowdigital.com
📞 Phone: Available on request

We’re here to help, and our goal is to ensure your experience with us is positive, professional, and productive.

✅ Final Note:

Thank you for choosing SkyGlow Digital. By working with us, you agree to the terms outlined in this Refund Policy. We’re proud to serve individuals, startups, and businesses across India and beyond — delivering future-ready digital solutions with trust, care, and creativity